Advance Booking for Outpatient Service

                                Timeslots and doctors for advance booking

November

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  • The advance booking is available for the above timeslots and doctors only
  • Emergency patients will be given priority to receive immediate treatment
  • Consultation session times are subjected to change without notice
  • For any inquiries or reservation, please call 24-hour Outpatient and Emergency Department: 2122 1333

Introduction

GHK’s 24-hour Outpatient and Emergency Department is the first and only private hospital on Hong Kong Island that provides round-the-clock outpatient and emergency medical services. Managed by a team of medical and nursing professionals, patients with urgent or common medical conditions will receive timely and professional care whenever they need it.

The department is equipped with comprehensive facilities, including a resuscitation room, a negative-pressure isolation room, observation ward, X-ray service and a fever zone.  By adopting a multi-disciplinary team approach, we strive to provide seamless and effective care to our patients.

Our Facilities and Environment

Notice Board/Latest News

Back to School - Health Check-up

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Terms & Conditions:

  1. Service available at HK$420 by designated doctors, advance booking is recommended.  The promotion period is from 19 August 2019 to 31 December 2019 (both dates inclusive).
  2. Service is available at:
    • -24-hour Outpatient & Emergency: Monday to Friday 8am-8pm; Saturday 8am-1pm
    • Paediatric Clinic
    • Paediatrics Night Consultation
  3. Service cost includes relevant doctor’s consultation, and filling in one page school health form.
  4. Gleneagles Hong Kong Hospital reserves the right to amend any of the above terms & conditions without prior notice.  In case of any dispute, the decision of Gleneagles Hong Kong Hospital shall be final.


Paediatrics Night Consultation

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From now on, our Paediatrics services will be extended on Monday, Wednesday and Saturday* at our 24-hour Outpatient and Emergency Department. Children will receive timely treatment from our specialists in Paediatrics.

Service hours:

Monday and Wednesday6:30 pm - 8:30 pm
Saturday3:30 pm - 7:30 pm

*Excluding public holidays

Consultation fee: HK$640

Advance booking: +852 2122 1333

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How are patients’ conditions assessed

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A triage system is in place to ensure that our patients receive the most appropriate care in a timely manner. All patients attending our 24-hour Outpatient and Emergency Department have their clinical conditions assessed by our triage nurses after registration.  This system ensures timely attention and appropriate intervention to be provided to patients with most urgent medical conditions.

During the triage process, nurses will conduct several initial assessment including asking questions about the symptoms, past medical history and other relevant history, and measuring the patient’s blood pressure, pulse rate, temperature, and oxygen saturation etc.

Patients who are critically ill or presenting with potentially life-threatening medical conditions are given a higher priority for assessment and treatment. 

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Our Service Pledge

Triage Category

Service pledge

Category 1 – Critical

Immediate resuscitation within 5 minutes

Category 2 – Urgent

95% of patients to be treated within 15 minutes

Category 3 – Non-urgent

90% of patients to be treated within 30 minutes


At any point in time, our 24-hour Outpatient and Emergency Department has at least two on-duty doctors, at least one of them is an Emergency Medicine Specialist. Our Emergency Medicine Specialists and specialist nurses are trained to provide appropriate and immediate care to patients with acute illnesses or injuries.  In situations where joint consultation with other specialists is deemed necessary, relevant specialists will be arranged to attend to patients immediately. Should this need arise outside of normal day hours, these specialists, who may not practise 24 hours in the hospital, will be called upon to provide appropriate care to patients.

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Patient journey

The typical patient journey from registration to discharge/admission is shown below:

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Note:
The actual waiting time is dependent on patient volume and the conditions of patients attending the department.

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