Advance Booking for Outpatient Service

Timeslots and doctors for advance booking


October 2020 

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September 2020 

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  • The advance booking is available for the above timeslots and doctors only
  • Emergency patients will be given priority to receive immediate treatment
  • Consultation session times are subjected to change without notice
  • For any inquiries or reservation, please call 24-hour Outpatient and Emergency Department: 2122 1333

Fees & Charges

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*Please note that the consultation fee does not include testing for COVID-19.

Introduction

Gleneagles’s 24-hour Outpatient and Emergency Department is the first and only private hospital on Hong Kong Island that provides round-the-clock outpatient and emergency medical services. Managed by a team of medical and nursing professionals, patients with urgent or common medical conditions will receive timely and professional care whenever they need it.

The department is equipped with comprehensive facilities, including a resuscitation room, a negative-pressure isolation room, observation ward, X-ray service and a fever zone.  By adopting a multi-disciplinary team approach, we strive to provide seamless and effective care to our patients.

Our Facilities and Environment

Notice Board/Latest News

Emergency Response Level

In response to the emergence of “Coronavirus Disease 2019 (COVID-19)”, the Hong Kong Government has activated the Emergency Response Level

As per the Centre for Health Protection's (CHP) instructions, all suspected cases will be reported to the CHP and patients will be transferred to designated public hospitals for further clinical management.

Kindly refer to these NOTES if you plan to make a visit to our hospital.   

 

Paediatrics Evening Clinic 


From now on, our Paediatrics services will be extended on the following days at our 24-hour Outpatient and Emergency Department. Children will receive timely treatment from our specialists in Paediatrics.

Service hours*:

Monday and Wednesday6:30 pm - 8:30 pm
Tuesday6:30 pm - 8:00 pm
Saturday3:30 pm - 7:30 pm
Sunday2:00 pm - 6:00 pm

*Excluding public holidays

Consultation fee: HK$640 - HK$1,000

Advance booking: +852 2122 1333

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How are patients’ conditions assessed

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A triage system is in place to ensure that our patients receive the most appropriate care in a timely manner. All patients attending our 24-hour Outpatient and Emergency Department have their clinical conditions assessed by our triage nurses after registration.  This system ensures timely attention and appropriate intervention to be provided to patients with most urgent medical conditions.

During the triage process, nurses will conduct several initial assessment including asking questions about the symptoms, past medical history and other relevant history, and measuring the patient’s blood pressure, pulse rate, temperature, and oxygen saturation etc.

Patients who are critically ill or presenting with potentially life-threatening medical conditions are given a higher priority for assessment and treatment. 

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Our Service Pledge

Triage Category

Service pledge

Category 1 – Critical

Immediate resuscitation within 5 minutes

Category 2 – Urgent

95% of patients to be treated within 15 minutes

Category 3 – Non-urgent

90% of patients to be treated within 30 minutes


At any point in time, our 24-hour Outpatient and Emergency Department has at least two on-duty doctors, at least one of them is an Emergency Medicine Specialist. Our Emergency Medicine Specialists and specialist nurses are trained to provide appropriate and immediate care to patients with acute illnesses or injuries.  In situations where joint consultation with other specialists is deemed necessary, relevant specialists will be arranged to attend to patients immediately. Should this need arise outside of normal day hours, these specialists, who may not practise 24 hours in the hospital, will be called upon to provide appropriate care to patients.

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Patient journey

The typical patient journey from registration to discharge/admission is shown below:

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Note:
The actual waiting time is dependent on patient volume and the conditions of patients attending the department.

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