Enhanced Virtual Consultation for COVID-19

Terms & Conditions:

  1. The service is applicable to eligible persons suspected of or confirmed with COVID-19 who must be physically in Hong Kong at the time of consultation. Eligible patients are persons who are:
    1. Holders of a valid Hong Kong identity card; or 
    2. Children who are Hong Kong residents and aged between 9 to 11;
  2. Service available from 9 January 2023 until further notice;
  3. The service charge is HK$980;
  4. Advance booking is required. Please make an online booking at: https://go.ghk.hk/COVIDVCEN;
  5. The service is applicable to persons aged 9 and above. Clients aged under 18 must be accompanied by an adult to join the virtual consultation. Clients and the accompanying adult are required to present their valid identity cards before the start of the virtual consultation;
  6. The service will be provided by designated family doctor at Gleneagles Hospital Hong Kong;
  7. The service comprises a virtual consultation, 3-day basic prescription medicines, and medication delivery service;
  8. COVID-19 oral antiviral drugs can be prescribedto high-risk patients within 5 days of symptom onset, including 1) elderly patients aged 60 or above; 2) patients aged below 60 with high risk factors; 3) those who are immunocompromised or 4) to be arranged depending on individual patient’s condition as per doctor’s recommendation;if antiviral drugs are considered suitable for the patient upon consultation by the doctor, please read the prescribed drug instruction leaflet, precautions and administration methods carefully:
    1. Paxlovid
    2. Molnupiravir
  9. If cancellation is made via the online booking system two hours prior to the reservation consultation, a full refund will be arranged. However, if the registrant fails to cancel the booking two hours prior to the appointment consultation, or is absent on the day of the appointment, it will be treated as automatic abandonment, and registrant may still apply for a refund while Gleneagles will deduct HK$100 from the refunded consultation fee as an administrative fee. The payment and booking made are non-transferable;
  10. The offer cannot be exchanged for other services or products and is non-transferable;
  11. Delivery service is limited to Hong Kong only (excluding Ma Wan, Lo Wu, Mai Po, Man Kam To, Ta Kwu Ling, Outlying Islands, Frontier Closed Area, Discovery Bay and village house / villas that vehicles cannot access). Delivery service is subject to final confirmation based on the delivery region. Gleneagles reserves the right to decline the delivery service to certain regions. If delivery is not possible, we will notify you by phone and you may choose to collect the medication yourself or request a change in the address before delivery;
  12. All medications delivered are non-returnable;
  13. The service is offered to self-pay patients only; direct billing is not applicable;
  14. The service cannot be used in conjunction with other promotional offers;
  15. Gleneagles Hospital Hong Kong reserves the right to amend any of the above terms and conditions without prior notice. In case of any dispute, Gleneagles’ decision is final.