Service Excellence

Assistant Guest Relations Officer

Reference No. GHK-AGRO

Job Responsibilities

  • Greeting customers and handling enquiries in a professional manner
  • Handling feedbacks and complaints occasionally
  • Responsible and familiar with front desk/concierge duties
  • Assist and escort visitors and patients frequently
  • Assist in promoting service excellence culture
  • Serving both internal and external customers proactively
  • Additional task assigned by supervisor


  • Associate degree or diploma holder, preferably in hotel or tourism management
  • Preferably in retail or hospitality experience
  • Customer-oriented with strong communication skills
  • Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
  • Proficient in spoken English, Cantonese and Putonghua
  • Enthusiastic, positive, people-oriented and pleasant personality
  • A good team player, able to work independently and under pressure
  • Fresh graduate is also welcome