Service Excellence

Assistant Guest Relations Officer

Reference No. GHK-AGRO

Job Responsibilities

  • Greeting customers and handling enquiries in a professional manner
  • Handling feedbacks and complaints occasionally
  • Responsible and familiar with front desk/concierge duties
  • Assist and escort visitors and patients frequently
  • Assist in promoting service excellence culture
  • Serving both internal and external customers proactively
  • Additional task assigned by supervisor


  • F.5 or above
  • Preferably in retail or hospitality experience
  • Customer-oriented with strong communication skills
  • Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
  • Proficient in spoken English, Cantonese and Putonghua
  • Enthusiastic, positive, people-oriented and pleasant personality
  • A good team player, able to work independently and under pressure

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!