Guest Relations Officer

• Responsible and familiar with front desk duties including greeting customers, handling customers’ enquiries and feedback management
• Provide administrative support to the guests
• Ensure smooth operations of the reception area
• Supervise junior Guest Relations Officer
• Host service committee meetings with other departments
• Host customer service training
• Communicate with related vendors on system requirements and enhancement 

• Degree or diploma holder, preferably in hotel or tourism management
• At least 2 year of customer service experience, preferably in hospitality, tourism, hotel or related service industry
• People-oriented with full commitment to customer service
• Proactive and able to work under high pressure
• Good command of spoken and written English and Chinese
• Proficient in MS Office and Chinese Word processing
• Willing to work on shift

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!