Assistant Guest Relations Officer

• Greeting customers and handling enquiries in a professional manner
• Handling feedbacks and complaints occasionally
• Responsible and familiar with front desk/concierge duties
• Assist and escort visitors and patients frequently
• Assist in promoting service excellence culture
• Serving both internal and external customers proactively
• Additional task assigned by supervisor

• F.5 or above
• Preferably in retail or hospitality experience
• Customer-oriented with strong communication skills
• Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
• Proficient in spoken English, Cantonese and Putonghua
• Enthusiastic, positive, people-oriented and pleasant personality
• A good team player, able to work independently and under pressure
• Fresh graduate is also welcome

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