Service Excellence
Assistant Guest Relations Officer
参考编号 GHK-AGRO
Job Responsibilities
- Greeting customers and handling enquiries in a professional manner
- Handling feedbacks and complaints occasionally
- Responsible and familiar with front desk/concierge duties
- Assist and escort visitors and patients frequently
- Assist in promoting service excellence culture
- Serving both internal and external customers proactively
- Additional task assigned by supervisor
Requirements
- F.5 or above
- Preferably in retail or hospitality experience
- Customer-oriented with strong communication skills
- Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
- Proficient in spoken English, Cantonese and Putonghua
- Enthusiastic, positive, people-oriented and pleasant personality
- A good team player, able to work independently and under pressure
*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!