Service Excellence

Assistant Guest Relations Officer


Job Descriptions:

  • Greeting customers and handling enquiries in a professional manner
  • Handling feedbacks and complaints occasionally
  • Responsible and familiar with front desk/concierge duties
  • Assist and escort visitors and patients frequently
  • Assist in promoting service excellence culture
  • Serving both internal and external customers proactively

Key Requirements:

  • F.5 or above
  • Preferably in retail or hospitality experience
  • Customer-oriented with strong communication skills
  • Proficient in spoken English, Cantonese and Putonghua
  • Enthusiastic, positive, people-oriented and pleasant personality
  • A great team player
  • Fresh graduate is also welcome