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RESPONSE LEVEL
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Business Office
Customer Service Officer
Reference No. GHK-CSO
Job Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Provide billing, invoicing, cashier and admission services to hospital patients and clients
- Follow up payment with clients, clinics, corporate and insurance companies
- Ensure customer satisfaction and provide professional customer support
Requirements
- Form 5 or above
- Prior experience in hospital, hotel, airline or insurance company preferred
- Experience in the area of billing and cashier would be an advantage
- Proficient in both spoken and written English and Chinese
- Customer-oriented with excellent communication and interpersonal skills
- Team player, and able to work independently and under pressure
- Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
- Able to work on shift duties
- Candidates with MORE experience will be considered for the position of Senior Customer Service Officer