Business Office

Customer Service Officer

Reference No. GHK-CSO

Job Responsibilities

  • Provide billing, invoicing, cashier and admission services to hospital patients and clients
  • Follow up payment with clients, clinics, corporate and insurance companies
  • Ensure customer satisfaction and provide professional customer support
  • Maintaining a positive, empathetic and professional attitude toward customers at all times


  • Form 5 or above
  • Prior experience in hospital, hotel, airline or insurance company preferred
  • Experience in the area of billing and cashier would be an advantage
  • Proficient in both spoken and written English and Chinese
  • Customer-oriented with excellent communication and interpersonal skills
  • Team player, and able to work independently and under pressure
  • Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
  • Able to work on shift duties

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!