Business Office

Insurance Officer

Reference No. GHK-IO

Job Responsibilities

  • Handle out-patient SOC pre-approval (PA) and related insurance process.
  • Act as the key contact point for all SOC clinic for insurance enquires and liaise with internal and external stakeholders
  • Coordinate approval process and follow through issue of guarantee letters for medical services and admission for SOC clinics.
  • Follow up clarifications and supplementary information requested with SOC clinics and related doctors.
  • Record maintenance and data filing.
  • Shift duty is required (No overnight shift)


  • HKDSE or above;
  • Minimum 1 year’s hotline experience, preferably in medical and insurance field or frontline experience in clinical setting;
  • Strong customer service and communication skills;
  • Mature, meticulous and independent with case handling;
  • Ability to work positively and well organize in a fast-paced environment;
  • Good command in spoken and written in Cantonese, English and Putonghua;
  • Good computer skills including MS Office.

* Gleneagles will launch a Voluntary Provident Fund Scheme in 2023 - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap! Join us now and let us be your long-term partner through your journey of career development!