Gleneagles Virtual Family Medicine Centre launches free online consultation service to help people in need and alleviate pressure on public healthcare system

(25 February 2022 – Hong Kong) Since the early stages of the pandemic, Gleneagles Hospital Hong Kong (Gleneagles) has provided online consultation service to allow patients to receive medical service from home. As Hong Kong braces for this critical pandemic situation, the hospital will launch free online consultation service via Gleneagles Virtual Family Medicine Centre next month to provide timely and professional medical consultation and support to patients in need and help alleviate the pressure on public hospitals.

Effective from 1 March 2022, Gleneagles will offer free online consultation service to be provided by Family Medicine specialists. The service is fully supported by NWS Holdings Limited and will initially be run for one month. Any members of the public in need can make a booking for the virtual consultation service through the online system on the hospital’s website. Patients who have successfully registered will receive details of the consultation service and a confirmation email. The hospital will provide consultation service to people aged 9 or above.

Dr Kenneth Tsang, Chief Executive Officer of Gleneagles, said, “We understand that members of the public may have different worries or difficulties amid the latest pandemic situation, and some who are under home isolation due to COVID-19 infection or other related reasons may be unable to seek medical assistance physically. Through launching this free online Family Medicine consultation service, we hope that more patients will be able to receive timely and appropriate medical advice such that their concerns may be eased.”

Gleneagles will continue to support Hong Kong’s anti-pandemic work via all feasible means. The hospital is actively liaising with the Hospital Authority on different proposals with an aim to provide care and treatments to some of the public hospital patients with urgent or semi-urgent needs as soon as practicable. Gleneagles has also launched different schemes such as special offers on medical packages for public hospital patients, including the recently-relaunched total knee replacement package. Through these schemes, we hope to help reduce burden on the public healthcare system so that it can focus its resources on treating COVID-19 confirmed cases. Since 2020, Gleneagles has been providing virtual consultation service. While our virtual consultation service has been providing our existing patients an additional consultation option amid the pandemic, the service was extended to take care of patients with chronic diseases last year.

Details of free online consultation service
Date: 1 March 2022 – 31 March 2022
Time: Mondays to Fridays (designated periods)
Booking method: via online booking (website:
For enquiries: +852 2122 1333

Further details about the free online consultation service are available on the hospital website:

Gleneagles Hospital Hong Kong

Located at Wong Chuk Hang on Hong Kong Island South, Gleneagles Hospital Hong Kong (Gleneagles) is a multi-specialty private hospital, providing 500 beds, cutting-edge medical technologies and a comprehensive range of clinical services spanning more than 35 specialties and subspecialties. As Hong Kong’s top-notch private teaching hospital, Gleneagles also contributes to the training and development of healthcare professionals and advancement of clinical research. Gleneagles is a joint venture between IHH Healthcare and NWS Holdings Limited, with The University of Hong Kong as its exclusive clinical partner.

Gleneagles Hospital Hong Kong is part of IHH Healthcare, one of the world’s largest healthcare providers. With its full spectrum of integrated services, dedicated people, reach and scale, and commitment to quality and safety, IHH aspires to be the world’s most trusted healthcare services network, united by a single purpose: to touch lives and transform care. More information on Gleneagles Hospital Hong Kong can be found at