AIA Hong Kong, HKT and Gleneagles Hospital Hong Kong - Cross-Industry collaboration launches Hong Kong’s first hospital-supported telemedicine service in the insurance industry

Customers can receive professional and quality medical care in the comfort of their homes

Joint Press Release

(2 December 2020 - Hong Kong) AIA Hong Kong, HKT and Gleneagles Hospital Hong Kong (Gleneagles) – leaders in their respective industries – are joining hands to announce the launch of the first telemedicine service supported by a hospital in the insurance industry. In the comfort of their homes, users will be able to book appointments and receive video consultation services provided by Gleneagles via HKT’s one-stop telemedicine platform DrGo, while prescribed medicine will be delivered to the users’ designated addresses, usually within four hours. This allows users to receive quality, convenient and efficient professional medical consultation services with peace of mind, without the need to leave home during the pandemic. The service will be initially made available to AIA Hong Kong employees and financial planners, and extended to AIA Hong Kong customers next year. 


This telemedicine service offers three major advantages: 


1.            Safe and convenient With the DrGo app, users can receive one-stop telemedicine services provided by Gleneagles via video conferencing in the comfort of their homes or workplace, without having to physically visit a hospital or clinic, thus reducing the risk of infection. Furthermore, prescribed medicine will be delivered to the users’ designated addresses, usually within four hours. 

2.            Professional and comprehensive Users can book an appointment with an on-duty Gleneagles doctor via the DrGo app and then consultation will take place at the scheduled time. Upon doctors assessment, a referral for a specialist follow-up may be made. Users may also call Gleneagles’ Specialist Outpatient Clinics for in-person consultation as necessary 

3.            Premium serviceThis service will be available to AIA Hong Kong customers from next year, with pre-approval and cashless arrangement service for selected customers.* 


Mr Ip Man Kit, Chief Operations Officer, AIA Hong Kong & Macau, said, “AIA Hong Kong has always been committed to harnessing new technologies to serve the needs of our customers. The COVID-19 pandemic has created a surge in demand for non-contact service modes, making the benefits of telemedicine even more pronounced. We are delighted to collaborate with HKT and Gleneagles, both leaders in their respective sectors, to provide our customers with an industry-leading telemedicine experience. This collaboration will combine our respective expertise to enable customers to enjoy comprehensive, one-stop care from medical consultation to follow-up treatment and claims, thus helping people live Healthier, Longer, Better Lives.” 


Mr Ringo Ng, Managing Director of HKT’s Consumer Group, said, “As a leading innovator in Hong Kong, HKT has pioneered the HealthTech platform DrGo offering convenient telemedicine services. We are pleased to bring Gleneagles’ premium medical consultation services to customers of AIA Hong Kong through this partnership. HKT will continue to examine other opportunities in HealthTech and expand the scope to include services related to chronic diseases management, weight management, and mental health.” 


Dr Kenneth Tsang, Chief Operating Officer of Gleneagles, said, “Gleneagles has been striving to offer innovative health care solutions to meet the changing needs of patients. Earlier on, we have launched virtual consultation service for patients of certain specialties, and now through this partnership with AIA Hong Kong and HKT, AIA Hong Kong customers will be able to enjoy high-quality, convenient and efficient teleconsultation service from our doctors anytime, anywhere. Especially under the current pandemic, enabling patients to receive medical care at home is a timely solution to their needs.”