1. Daily Operations & Case Management

• Support the efficient, safe, and effective delivery of ward based clinical services to ensure optimal patient outcomes.
• Maintain up to date clinical knowledge through continuous learning to support evidence based nursing practice.
• Comply with hospital policies, infection control standards, and occupational health and safety guidelines.
• Execute staff deployment in accordance with Duty Manager arrangements and provide operational support when required.
• Provide assistance to other clinical teams and departments to ensure coordination of care and service continuity.

2. Customer Service & Stakeholder Engagement

• Manage and resolve immediate patient, relative, or service related concerns in a professional, empathetic, and courteous manner.
• Deliver patient and family education to promote understanding of care plans, treatment processes, and discharge instructions.
• Uphold high service standards to support a positive patient experience and departmental quality objectives.

3. Patient, Relative, and Doctor Satisfaction (NPS)

• Support departmental initiatives aimed at improving patient, relative, and doctor satisfaction and overall NPS performance.
• Participate in service recovery efforts by ensuring timely follow up and resolution of concerns.
• Contribute to a patient centred ward environment that prioritizes safety, compassion, dignity, and efficiency.

4. Supervision & Staff Development

• Provide leadership, supervision, and guidance to junior nursing staff, including day-to-day performance monitoring and competency support.
• Identify learning needs and performance gaps, providing coaching, mentoring, or escalation as appropriate.
• Promote a positive, collaborative, and supportive working environment within the ward.

5. Clinical Excellence & Documentation

• Ensure accurate, complete, and timely clinical documentation in compliance with professional and legal requirements, maintaining strict patient confidentiality.
• Promote adherence to clinical standards, patient safety principles, and risk management practices.
• Participate in quality improvement activities to enhance clinical outcomes and ward performance.

6. Communication & Collaboration

• Facilitate effective communication with doctors, allied health professionals, patients, relatives, and hospital departments.
• Work closely with the Nurse Manager or Ward Manager on operational, administrative, and quality related activities.
• Support interdisciplinary teamwork to enhance continuity of care and service integration.

7. Other Duties

• Perform any other duties as assigned to support ward and hospital operations.

• Holder of a valid Registered Nurse Practicing Certificate (Part 1) issued by the Nursing Council of Hong Kong.
• Preferably a degree holder in Nursing.
• Minimum of 5 years of post‑qualification clinical nursing experience, with at least 3 years in a Duty In‑charge or senior nursing role.
• Possession of relevant post‑registration specialty qualifications is preferred.
• Demonstrated experience in general ward inpatient nursing, care coordination, and supervision of junior staff.
• Basic Life Support (BLS) certification with bi‑yearly recertification is required.
• Advanced Cardiac Life Support (ACLS) certification is required or preferred for wards managing high‑risk or critical patients, as applicable.
• Strong clinical competence and technical nursing skills appropriate to inpatient care settings.
• Good working knowledge of hospital policies, clinical guidelines, infection control, and current nursing practices.
• Strong communication, interpersonal, coaching, and mentoring skills, with the ability to lead by example.
• Fluent in spoken and written English and Chinese; Cantonese proficiency is highly desirable.

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!