Service Excellence

Guest Relations Officer

Reference No. GHK-GRO

Job Descriptions

  • Greeting customers and handling enquiries in a professional manner
  • Handling feedbacks and complaints
  • Responsible and familiar with front desk/concierge duties
  • Assist in promoting service excellence culture
  • Serving both internal and external customers proactively
  • Develop, implement and conduct Customer Service Training
  • Conduct regular audit and coaching to maintain the service standard across Hospital


  • Degree or diploma holder, preferably in hotel or tourism management
  • Minimum 4 years of relevant experience
  • Customer-oriented with strong communication skills
  • Proficient in spoken English, Cantonese and Putonghua
  • Enthusiastic, positive, people-oriented and pleasant personality
  • High level of competence in presentation skills 
  • Candidate with less training experiences will also be considered
  • Willing to learn and take challenges
  • Administrative and clerical experience
  • A great team player