Pre-Approval Officer

• Handle incoming calls for direct billing enquires, in/out patient pre-approval or dedicated corporate hotline
• Maintain good customer relationship
• Coordinate approval process and follow through issue of guarantee letters for medical services and admission
• Act as the key contact point and liaise with internal and external parties, such as third party, corporate or clinics
• Follow up clarifications and supplementary information requested with clinics and doctors
• Record maintenance and data filing
• Shift duty is required (No overnight shift)

• HKDSE or above
• Strong customer service and communication skills
• Meticulous and independent with case handling
• Good command in spoken and written in Cantonese, English and Putonghua
• Good computer skills including MS Office
• Ability to work positively in a fast-paced environment;
• Minimum 1 year’s hotline experience, preferably in medical field or frontline experience in clinical setting
• Candidate with experience in health administration / medical related setting is welcome to apply

*Gleneagles will launch a Voluntary Provident Fund Scheme in 2023 - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap! Join us now and let us be your long-term partner through your journey of career development!