Business Office

Insurance Pre-Approval Officer

Reference No. GHK-IPAO

Job Responsibilities

  • Handle incoming calls for direct billing enquires, in/out patient pre-approval or dedicated corporate hotline
  • Maintain good customer relationship
  • Coordinate approval process and follow through issue of guarantee letters for medical services and admission
  • Act as the key contact point and liaise with internal and external parties, such as third party, corporate or clinics
  • Follow up clarifications and supplementary information requested with clinics and doctors
  • Record maintenance and data filing
  • Shift duty is required (No overnight shift)


  • HKDSE or above
  • Strong customer service and communication skills
  • Meticulous and independent with case handling
  • Good command in spoken and written in Cantonese, English and Putonghua
  • Good computer skills including MS Office
  • Ability to work positively in a fast-paced environment;
  • Minimum 1 year’s hotline experience, preferably in medical field or frontline experience in clinical setting
  • Candidate with experience in health administration / medical related setting is welcome to apply

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