EMERGENCY
RESPONSE LEVEL
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Claims Officer
Reference No. GHK-CO/BO
Job Responsibilities
- Handle enquiries from both telephone hotline and email from different stakeholders on various claims issues
- Communicate with various stakeholders to handle pending outpatient and inpatient claims
- Enhance and improve overall communication with other inter-department and corporate partners in providing support on direct billing services
- Maintain the service standard and turnaround time for claims process
- Participate in various projects on the development, maintenance and enhancement of operations systems
- Indexing / data input for outpatient claims information
- Assist to manage daily claims operation and provide supervision to junior team members
- Prepare regular claims management reports and analysis
- Follow up on relevant account receivables
- Support ad-hoc projects as requested
Requirements
- Diploma or above in related discipline
- Relevant working experience in medical claim / insurance field
- Proficient in MS Office, especially Excel
- Be self-motivated and proactive with the ability to prioritize with limited guidance
- Able to work effectively under pressure with competing and rapidly changing priorities
- Excellent interpersonal, customer service and communication skills
- Excellent English written and verbal communication skills