Claims Officer

• Handle enquiries from both telephone hotline and email from different stakeholders on various claims issues
• Communicate with various stakeholders to handle pending outpatient and inpatient claims
• Enhance and improve overall communication with other inter-department and corporate partners in providing support on direct billing services
• Maintain the service standard and turnaround time for claims process
• Participate in various projects on the development, maintenance and enhancement of operations systems
• Indexing / data input for outpatient claims information
• Assist to manage daily claims operation and provide supervision to junior team members
• Prepare regular claims management reports and analysis
• Follow up on relevant account receivables
• Support ad-hoc projects as requested

• Diploma or above in related discipline
• Relevant working experience in medical claim / insurance field.
• Proficient in MS Office, especially Excel
• Be self-motivated and proactive with the ability to prioritize with limited guidance
• Able to work effectively under pressure with competing and rapidly changing priorities
• Excellent interpersonal, customer service and communication skills
• Excellent English written and verbal communication skills 
• Candidate with more experience would be considered as Senior Claims Officer

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