Business Office

Claims Officer

Reference No. GHK-CO

Job Responsibilities

  • Handle enquiries from both telephone hotline and email from different stakeholders on various claims issues
  • Communicate with various stakeholders to handle pending outpatient and inpatient claims
  • Enhance and improve overall communication with other inter-department and corporate partners in providing support on direct billing services
  • Maintain the service standard and turnaround time for claims process
  • Participate in various projects on the development, maintenance and enhancement of operations systems
  • Indexing / data input for outpatient claims information
  • Assist to manage daily claims operation and provide supervision to junior team members
  • Prepare regular claims management reports and analysis
  • Follow up on relevant account receivables
  • Support ad-hoc projects as requested


  • Diploma or above in related discipline
  • Relevant working experience in medical claim / insurance field
  • Proficient in MS Office, especially Excel
  • Be self-motivated and proactive with the ability to prioritize with limited guidance
  • Able to work effectively under pressure with competing and rapidly changing priorities
  • Excellent interpersonal, customer service and communication skills
  • Excellent English written and verbal communication skills