Business Office

Assistant Front Office Manager

Reference No. GHK-AFOM

Job Responsibilities

  • Represent BO to participate in different workgroups for quality improvement projects to drive service excellence
  • Mentor officers on how to adequately address problem over the phone or how to write correspondence
  • Work with management on customer service initiatives
  • Design and implement policies and procedures within team and services to ensure their consistency with hospital standards and requirements; maintenance of appropriate procedure manuals, roll call and related documents
  • Establish and maintain cooperative working relationships with all stakeholders including physicians, nurses, ancillary departments and other health care industry partners.
  • Supervise and monitor daily routines for the team; review performance and training needs; recommend and implement disciplinary actions as necessary.
  • Ensures that outpatient registrations and inpatient admissions are thoroughly screened for insurance coverage and have required pre-authorizations and payment guarantee by third party
  • Perform and monitor data input ensuring high accuracy of the work
  • Follow up interim payments and monitor accounts receivables for prompt settlement
  • Working with lawyer and external agency for handling overdue accounts


  • Degree (Healthcare related, Accounts, Finance, Banking, Hospitality, Marketing)
  • Past healthcare work experience – added advantage
  • 3 years supervisory experience
  • Familiar with Microsoft Office, ERPs, Hospital Management Systems
  • Principles and practices pertaining to patient access and financial screening, including registration for services, inpatient admissions, insurance verification, pre-certification of services, and financial counseling
  • Principles and practices of business administration, including personnel management, planning and organizing work, delegating authority, motivating subordinates, appraising performance and administering discipline
  • Good communication skills in verbal / written in both English and Chinese
  • Must be patient and tolerant in handling difficult customers
  • Analytical and able to put forth process improvements plan
  • Candidate with less experience will be considered as Front Office Supervisor

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