Emergency Response Level - Notes to patients and visitors

In response to the emergence of “Coronavirus Disease 2019 (COVID-19)”, the Hong Kong Government has activated the Emergency Response Level

As per the Centre for Health Protection's (CHP) instructions, all suspected cases will be reported to the CHP and patients will be transferred to designated public hospitals for further clinical management.

Kindly refer to these notes if you plan to make a visit to our hospital.

Notes to patients and visitors


General Information to patients and visitors

  • Only the main entrance on ground floor, the entrance at 24-hour Outpatient and Emergency Department (OED) and the entrance of basement carpark are open for access.
  • Temperature screening at the main entrance will be conducted by a thermal scanner; persons with temperature exceeding a set range will be measured by ear-type thermometer again. Persons with a fever or respiratory symptoms will be directed to either the 24-hour OED or Clinic A for further screening.
  • Temperature screening will be conducted for all persons entering the indoor carpark. Persons with a fever will be asked to park their cars at the outdoor carpark and directed to the 24-hour OED.
  • Patients and visitors entering the hospital are required to register their personal information for contact tracing purpose when necessary. Visitors may also perform the registration via this e-registration form.
  • All persons who have travelled to the Mainland, Macao or Taiwan in the past 14 days, or all persons arriving Hong Kong (either via the airport or land boundary control points) who have stayed in places outside the Mainland, Macao or Taiwan in the past 21 days should not visit the hospital and follow Government's relevant quarantine arrangements.
  • Sick persons, children under 12 years of age, and pregnant women are not recommended to visit the hospital.


Statutory Notifiable Disease 

According to the Prevention and Control of Disease Regulation (Cap. 599), patients fulfilling the following case definition should be reported to the Centre for Health Protection for further investigation:   

Case definition

People considered as “suspected cases” include those who:

(1) have fever OR acute respiratory symptoms OR pneumonia, AND

(2) have travelled to a place with active community transmission of COVID-19 OR had close contact with a confirmed case of COVID-19 in the last 14 days before onset of symptoms

*Please refer to the list of countries/areas with active community transmission from the webpage of Centre for Health Protection.


Visiting Arrangements and Infection, Prevention and Control measures

  • Visiting hours : 10:00 - 12:00; 18:00 – 20:00
  • Visit limit: 2 persons at a time, visitors are required to record the time when they enter and leave the patient room for contact tracing purpose when necessary.
  • Maintain good personal and hand hygiene practices at all times.
  • Perform hand hygiene before leaving the patient room by using alcohol-based hand rub or soap and water.
  • Wear a mask at all times in hospital areas and refrain from removing the mask.
  • No eating or drinking during visits, and do not remove the surgical mask in the same cubicle for more than 15 minutes.
  • Maintain appropriate social distancing during visits.


In response to the latest situation of COVID-19, and the advice from the Department of Health regarding visiting measures, Gleneagles has enhanced the following measures
with effective from 25 December 2020

For the sake of patient and visitor safety, ward visits are not allowed for the following persons: 

  • People who are symptomatic such as fever, respiratory symptoms or sudden loss of smell/taste at the time of visiting;
  • People who have travel history in the Mainland, Macao or Taiwan in the past 14 days;
  • People arriving Hong Kong (either via the airport or land boundary control points) who have stayed in places outside the Mainland, Macao or Taiwan in the past 21 days;
  • People who have been in close contact with confirmed case in the past 28 days;
  • People who are under medical surveillance;
  • People whose household members are under home quarantine;
  • People who received a written direction for COVID-19 testing under the Prevention and Control of Disease (Compulsory Testing for Certain Persons) Regulation (Cap. 599J) and cannot provide a negative COVID-19 test result; and
  • People who have visited specified premises in the specified time listed in a compulsory testing notice under the Prevention and Control of Disease (Compulsory Testing for Certain Persons) Regulation (Cap. 599J), and cannot provide a negative COVID-19 test result.



Guidelines are subject to change to reflect the latest COVID-19 situation in Hong Kong.