Emergency Response Level - Notes to patients and visitors

In response to the emergence of “Coronavirus Disease 2019 (COVID-19)”, the Hong Kong Government has activated the Emergency Response Level

As per the Centre for Health Protection's (CHP) instructions, all suspected or confirmed cases will be reported to the CHP and patients will be transferred to designated public hospitals for further clinical management.

Kindly refer to these notes if you plan to make a visit to our hospital.

Notes to patients and visitors COVID-19 Outpatient Service


General Information to patients and visitors

  • All persons who are currently under “Restriction-testing Declaration” or “Compulsory Testing Notices” ordered by the Government, should not visit the hospital. 
  • All persons who have been tested positive by Rapid Antigen Test or RT-PCR are not allowed for admission or visiting. They can visit the for consultation.
  • Only the main entrance on ground floor, the entrance at 24-hour Outpatient and Emergency Department (OED) and the entrance of the indoor carpark at basement are open for access.
  • Temperature screening at the main entrance and the indoor carpark entrance will be conducted by a thermal scanner; persons with temperature exceeding a set range will be measured by ear-type thermometer again. Persons with a fever or respiratory symptoms will be directed to either the 24-hour OED or designated clinic for further screening.
  • Patients and visitors entering the hospital are required to register their personal information for contact tracing purpose when necessary. Visitors may also perform the registration via this e-registration form.
  • For the protection of all, all visitors are required to follow the hospital’s visitation policy and visit at designated times only or they may be denied visitation. 
  • Sick persons, children under 12 years of age, and pregnant women are not recommended to enter the hospital for visiting.



Statutory Notifiable Disease 

According to the Prevention and Control of Disease Regulation (Cap. 599), patients fulfilling the following case definition should be reported to the Centre for Health Protection for further investigation:   

Case definition

People considered as “suspected cases” include those who:

(1) have fever OR acute respiratory symptoms OR pneumonia, AND

(2) have travelled to a place with active community transmission of COVID-19 OR had close contact with a confirmed case of COVID-19 in the last 14 days before onset of symptoms

*Please refer to the list of countries/areas with active community transmission from the webpage of Centre for Health Protection.


Visiting Arrangements and Infection, Prevention and Control measures

  • Visiting hours : 10:00 - 12:00; 18:00 – 20:00
  • Each inpatient is limited to 2 visitors, and they are required to have prior registration for visiting privileges and fill in a Health Declaration form before entering the hospital
  • Frequent changing of visitors and carers should be avoided. Reassigning of registered visitor and carer are only allowed on concession
  • Visitors are required to record the time when they enter and leave the patient room for contact tracing purpose when necessary. Otherwise, they may be denied visitation. 
  • All visitors are required to submit a "valid negative COVID-19 test report" from one of the authorised external laboratories or institutions and register before entering the ward (The result is regarded valid for 48 hours, from the time of specimen collection) or a negative Rapid Antigen Test (RAT) result on the day of visit.
    • Conduct RAT at home before visit
    • If your RAT result is negative, please write your full name and date of testing on the cassette and take a photo
    • Show the photo of your result to our ward staff for verification when come to visit, and register your name and result on the visit record
  • Visitors who recovered from COVID-19 within three months (starting from the 14th day after the 1st positive test result of the visitor documented plus 90 days) will be exempted from RAT/PCR test, while relevant proof of infection and recovery documents/records are required to be provided.
  • Maintain good personal and hand hygiene practices at all times.
  • Perform hand hygiene before leaving the patient room by using alcohol-based hand rub or soap and water.
  • Wear a mask at all times in hospital areas and refrain from removing the mask.
  • No eating or drinking during visits, and do not remove the surgical mask in the same cubicle.
  • Maintain appropriate social distancing during visits.


In response to the latest situation of COVID-19, and the advice from the Department of Health regarding visiting measures, Gleneagles has enhanced the following measures:

  • Visits are not allowed for people who are symptomatic such as fever, respiratory symptoms or sudden loss of smell/taste or other COVID-19 related symptoms at the time of visiting.
  • All persons who had close contact with a confirmed case in the past 14 days should not visit the hospital.
  • All persons who returned from the Mainland and Macao under Return2hk Scheme or Come2hk Scheme may be admitted to the hospital after 7 days upon arriving in HK.
  • All persons who have travelled to the Mainland and Macao in the past 14 days but are not under Return2hk Scheme or Come2hk Scheme should not visit the hospital and should follow Government’s relevant quarantine and testing arrangement.
  • All persons who have stayed in places outside Mainland or Macao in the past 14 days should not visit the hospital and should follow Government’s relevant quarantine and testing arrangement for inbound travellers.
  • All persons who have been infected with COVID-19 in the past 14 days (tested positive by Rapid Antigen Test or RT-PCR) are not allowed for admission or visiting. They can visit the 24-hour OED for consultation.


Guidelines are subject to change to reflect the latest COVID-19 situation in Hong Kong.