Service Excellence

Telephone Operator

參考編號 GHK - TO

Job Descriptions

  • Responsible to provide 24/7 telephone communication for all incoming calls in a professional and polite manner
  • Responsible to accurately process a high volume and wide variety of calls by determining guests’ specific needs and connecting calls to correct areas
  • Answers and responds to all Fire alarms, security alarms and codes in accordance with policy and procedure

Requirements

  • Secondary education or above with minimum 1 year of experience in telephone operating
  • Self-motivated, customer-focused and a good team player
  • Excellent communication and interpersonal skills
  • Medical office or emergency dispatch experience preferred
  • Experience in a high volume call center preferred
  • Good command of spoken English and Chinese, Putonghua is an advantage

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